Monday, August 20, 2007

Finding Nemo II

Nemo is still missing and I have given up any hope of ever seeing Nemo again, but I make one last attempt at recovering my fees and my conversation with the paper worshiping CIC agent goes something similar to this:

Me: "I am calling to ask about getting a refund of my fees if I withdraw my application."

CIC: "After reviewing your file, it appears we started processing on it in June 2006 so you would only be entitled to the Landing Fee to be refunded."

Me: "I still am overpaid by $485 for that Landing Fee, why haven't I received that yet?"

CIC: "That refund is automatic when we start processing your file."

Me: "But you just stated you started processing the file in June 2006. I am not eligible for a full refund because you started processing my file. Shouldn't I have received the refund of the overpayment by now?"

CIC: "Your file was transferred in November 2006 to the local CIC. At that time they elected not to process your overpayment refund."

Me: "So, I do not get the full refund of my fees when I withdraw my application because you HAVE started processing my file. I do not get the refund of my overpayment of $485 because you HAVE NOT started processing my file. Am I understanding this correctly?"

CIC: "It is a little bit more complicated that that. We have manuals of procedures are are to follow and the procedure was not to provide the overpayment refund at that time."

And so goes CIC and their pretzel logic. I am waving the white flag.

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